Billing, Cancellation & Refund Policy

This policy governs Axen Visibility subscriptions, paid add-ons, trials/promotions and Axen Instagram pre-order payments. Pre-orders are additionally governed by the separate Pre-Order Terms.

The amount, currency, period, taxes and discounts are shown before payment. The checkout summary you saw and the invoice record are decisive; obvious errors may be cancelled with a full refund or corrected with your approval.

Monthly/yearly subscriptions are charged in advance and renew automatically until cancelled; the renewal date is shown at checkout and/or in the billing portal. On cancellation, access continues until the end of the paid period; the next period is not charged.

By adding payment details you authorize Stripe and your card network to charge the plan fee, taxes and clearly disclosed recurring payments. Keep your payment method current. On failure we may retry and notify you; a 3-day grace period may apply per current product policy, after which the panel may be locked. Debts and legal rights continue.

New prices are announced with reasonable notice before your renewal; you may cancel before they take effect. Founding price guarantees follow their own terms and periods.

Unless an explicit money-back guarantee is shown at checkout, fees for started subscription periods are generally non-refundable and no partial-period refunds are made; mandatory consumer rights remain. Refund review applies for double charges, technical errors, unauthorized transactions, prolonged non-delivery of the service or where legally required. If a campaign advertises a specific guarantee (e.g. 7 or 14 days), that campaign's terms apply.

Where EU/EEA/UK or similar consumer rules apply, you may hold a statutory withdrawal right for online contracts. If you request the service to start before the withdrawal period ends, your express request and required acknowledgments are collected; loss of withdrawal or proportional payment consequences apply only as allowed by the relevant law and disclosed to you.

Before product access is provided you may request a full refund at hello@tryaxen.ai or via the link in your order email — no usage fee is charged for this period since no panel access exists. After access, the standard subscription rules above apply; recurring billing never starts without clear notice and required consent.

Approved refunds go to the original payment method via Stripe; we aim to initiate within about 5 business days, and your bank may take longer to post it. No refunds to cash, crypto or a different card.

Please contact hello@tryaxen.ai first. Unjustified or fraudulent chargebacks may lead to temporary account suspension and documented costs may be claimed to the extent the law allows; legitimate consumer rights are unaffected.

Provide accurate billing details; tax-exemption claims may require valid documentation before payment. Upgrades apply immediately or at the next renewal; downgrades usually at period end. Proration and unused rights are shown at checkout or in the billing portal.

Billing and refunds: hello@tryaxen.ai · Legal disputes: legal@tryaxen.ai.